Terms of Service

This offer sets out the main provisions, terms and rules under which getbit.exchange provides its services to clients. Before using the services of this service, the user must accept all of the terms set out below. The user may start using the service only after agreeing to each of them. These exchange rules are published on the getbit.exchange website for public review.

Terms and conditions governing the provision of services through this service.

1. Basic definitions and terms

1.1. The getbit.exchange service (hereinafter, the Service) is a platform that enables individuals and legal entities to carry out operations with electronic currency, including its exchange, purchase and sale. These operations are performed through a specialised software system available at https://getbit.exchange.

1.2. User means any person, whether a legal entity or an individual, who fully accepts the terms of this offer and uses the services of getbit.exchange.

1.3. Payment system means a software system created by a third party that manages electronic money, digital currencies and other financial obligations, providing settlements between users and other functions. For the purposes of this agreement, the main payment systems are BTC, Perfect Money, Payeer and others. The full list of payment systems is always available on the getbit.exchange website.

1.4. Electronic money (electronic currency) means monetary obligations or other forms of financial obligations that arise between the persons using that currency and its issuers. These obligations exist in digital form.

1.5. Operations (payments) mean actions that include transfers of digital currency (electronic money) from one account to another.

1.6. Order means the specific intention of a visitor to getbit.exchange to use the services and to accept the corresponding rules of this offer. The user expresses this intention by providing information and completing a dedicated electronic form on the getbit.exchange website.

1.7. Source electronic currency means the electronic currency that the user holds and wishes to exchange or sell in return for another electronic currency or money in another form.

1.8. Received currency means the electronic currency that a user of getbit.exchange receives as a result of an exchange operation in return for the source currency transferred to the Service.

1.9. The Parties are all users who accept the terms of this agreement and choose to use the services of getbit.exchange, together with getbit.exchange itself.

1.10. Currency exchange means the process of carrying out an exchange operation between electronic currencies of different payment systems.

1.11. Currency reserves mean the amount of electronic money available to getbit.exchange that users can use for exchange operations. Current information on the reserves is available on the "Reserves" page of the Service website.

1.12. Rate means the ratio of one electronic currency to another at the time of an exchange operation.

1.13. The Service website is https://getbit.exchange.

2. Subject of the agreement and how it takes effect.

2.1. The subject of this agreement is the provision of a number of services to getbit.exchange users, including:

2.1.1. Exchange of electronic currencies for one another or for cash.

2.1.2. Sale of electronic money.

2.1.3. Purchase of electronic money.

2.2. The user accepts the terms of this agreement by taking the following actions:

2.2.1. Completing an exchange order form and submitting it to the Service for execution.

2.2.2. Registering on the getbit.exchange website.

2.3. By creating an exchange order, the user confirms their acceptance of the exchange rules and their intention to use the services of the Service on the offered terms.

2.3.1. This agreement takes effect as soon as the user's funds arrive at the payment details of getbit.exchange for the subsequent crediting of electronic currency or money to the user's account in accordance with the terms of the order.

2.3.2. The agreement automatically terminates as soon as the funds arrive at the payment details specified by the user, and also if the user cancels the exchange order.

2.4. By accepting this agreement in electronic form, each party recognises that it has the same legal force as an agreement made in writing.

2.5. getbit.exchange may amend this agreement without being obliged to notify the user of such amendments. However, the Service must publish the current version of the agreement on the getbit.exchange website.

3. Cost of services and subject of the agreement.

3.1. This agreement covers the services provided by the Service, including the sale, purchase and exchange of electronic currencies of different payment systems. All of the above operations may be performed only at the user's request and with the user's acceptance of all terms of the agreement.

3.2. For the services provided, the user undertakes to pay the Service a commission, the amount of which is stated in the exchange order. The user pays this commission only after agreeing to carry out the exchange operation.

3.3. The commission set by getbit.exchange for the actions listed above is shown in the order as the exchange rate and is confirmed by the user on one of the pages of the user interface.

3.4. While completing the order, the user can obtain all necessary information on the current exchange rate, the exchange methods and the amount of funds they will receive or transfer.

3.5. To ensure the security and efficiency of transaction processing, funds may be transferred to the user in several payments, while the total amount of the transfer remains unchanged. Once the user confirms receipt of a payment, that payment is considered credited to the user. If, after confirming a payment, the user reports that it has not been received, the exchange service has no obligations to the user in respect of that payment.

3.6. The exchange rate is fixed at the moment the order is created.

3.7. The cost of the Service's services related to the purchase or sale of electronic assets or electronic money is included in the exchange rate of each individual exchange operation.

4. Terms on which getbit.exchange provides its services to clients.

4.1. A user's request to exchange electronic money through the Service is equivalent to ordering a service on getbit.exchange.

4.2. The user interface on the getbit.exchange website allows the user to manage the exchange process and obtain the most up-to-date information on the services provided.

4.3. User requests are processed in full compliance with the privacy policy described in Section 5 of this agreement and with the policy on countering illegal transactions and money laundering set out in Section 6 of this agreement.

4.4. All operations with electronic money are recorded in accordance with the rules, regulations and formats established by the payment systems. The standard order processing time is 360 minutes. If a payment operator or bank has problems with the transfer because of a suspended payment, frozen assets or similar reasons, the order may be processed for up to 7 business days.

4.5. Once an operation performed by the Service at the user's request has been completed and the user has received the corresponding terms of the transaction, it is final and cannot be cancelled by the user.

4.6. If more than 60 minutes have passed since the request was accepted and the funds have not arrived at the Service's account, the agreement is automatically terminated without notice to the user. In this case the Service may terminate the agreement unilaterally.

4.7. If the agreement is terminated, electronic units received after the specified period will be returned to the sender within 48 hours at the user's expense. The Service is not liable for any delays in the refund that are beyond its control.

4.8. The Service may terminate the agreement unilaterally if the amount of electronic currency stated by the user differs from the amount actually transferred. In this case the Service may refuse to provide the service and return the funds to the user within 48 hours, less commission costs.

4.9. If the monetary equivalent has not been sent to the specified payment details within 48 hours of payment, and the Service has no grounds to block the electronic units, the user may demand termination of the agreement and a full refund of the electronic units.

4.10. The Service fulfils requests related to cancelling an order only if the funds had not yet been sent to the user's payment details at the time such a request was received.

4.11. Once the Service receives a client's request to cancel an order, it will refund the funds to the user within 24 hours. The Service is not liable for delays that are not its fault.

4.12. To fulfil its obligations, the Service may engage third-party contractors.

4.13. The Service reserves the right to cancel a transaction unilaterally and return the funds, less commission, to the user's payment details. The Service is not obliged to inform the user of the reason for refusing to provide the service. If problems on the user's side prevent the order from being executed, the Service returns the client's funds to the payment details from which the transfer was made, withholding a commission of 5%.

4.14. If the user breaches one or more provisions of this agreement, the Service reserves the right to refuse to serve the user.

4.15. The Service will notify the client of a refusal of service by e-mail or in the Jivo chat. getbit.exchange will then return to the user the funds previously transferred under the order. The refund is made within 48 hours, and commission costs are deducted from the funds to be returned. The Service is liable for delays in the refund only if they are caused by the Service.

4.16. All subsequent Orders created by the User after the Service has refused to continue serving the User are automatically frozen; in this case the refund will be made within 30 calendar days.

4.17. getbit.exchange reserves the right to refuse to execute a user's order unilaterally and to refund the funds to the client's payment details.

4.18. When the user confirms their intention to use the services of getbit.exchange, the user automatically confirms that all funds involved in the purchase, sale or exchange belong to them lawfully and were not obtained by illegal means.

4.19. If tax legislation requires the payment of taxes and other charges, the user undertakes to pay them independently.

4.20. Terms of certain payment systems: when making a transaction in Ethereum, Litecoin or Bitcoin, the user should take into account that the order will be accepted for execution only after several successful confirmations of the transaction in the network. Learn more.

4.21. By accepting the terms of this agreement, the user automatically confirms that they are not involved in: transactions related to money laundering; operations intended to generate income from terrorist or criminal activity; operations intended to generate income from illegal drug trafficking; transactions related to trade with countries with which international trade is prohibited by applicable law; transactions intended to generate income from any other illegal activity.

4.22. If confirmation of an order to buy, sell or exchange cryptocurrency was delayed for more than 8 hours through the client's fault, getbit.exchange may require the client to create a new exchange order. In such cases the Service also reserves the right to return the funds to the user, mandatorily deducting the wallet fee of the cryptocurrency in which the transaction is made.

4.23. The Service may terminate the agreement unilaterally if the client has violated the rules for using the Service. Whether the client's actions show signs of such a violation is determined at the Service's discretion.

4.24. If the agreement is terminated unilaterally, the Service returns the funds to the sender's payment details within 30 calendar days.

4.25. If a restriction and a refund request have been initiated in respect of the user's funds in accordance with applicable law, the refund is made after the information provided by the user has been verified and an official letter has been received from the user at the Service's e-mail address stating the correct wallet for the refund. The Service makes the refund within 30 (thirty) calendar days of receiving such a letter.

4.26. If the user sends to the wallet specified in the order a cryptocurrency other than the one for which the order was created, sends funds via a different network, sends a smaller amount or overpays, the funds will be lost on the payment operator's side. The user bears full responsibility for paying the exact amount stated in the order. If the user transfers funds to the payment details specified in the order at a different bank, to a different phone number or in the wrong amount, the funds will be lost on the payment operator's side.

4.27. By confirming receipt of funds under an order, the user assumes responsibility for the accuracy of that confirmation.

If the user has confirmed receipt of a transfer and later reports that the funds were not actually received, the exchange service is not liable in such cases, since on the basis of this confirmation the assets are transferred to the counterparty and the order is completed.

4.28. The Service has the right to request any additional information about the payment made by the client or the funds received under an order, such as a receipt for the payment made under the order, a screen recording of the client's online banking account, a screenshot of the transaction made to pay for the order, the transaction TXID, and so on.

5. Privacy policy

5.1. To carry out operations to exchange, buy or sell electronic money or cryptocurrency, the Service requests the user's personal data. The Service undertakes to store this data in encrypted form and not to disclose it to third parties, except in the cases described in clauses 5.4, 5.5 and 6.5 of this agreement.

5.2. All transactions carried out under client orders, as well as the transfer of information from clients to the Service, take place over a secure SSL channel with a 256-bit key.

5.3. Where necessary, the Service may collect additional data about the client on its own initiative, in compliance with the law. This client data will not be transferred to third parties, except in the cases referred to in clauses 5.4, 5.5 and 6.5 of this agreement.

5.4. Clients' personal data and information about their transactions may be disclosed by court order, on the basis of an official written request from law enforcement authorities, or on the initiative of the Service itself. The confidentiality of such data will be maintained.

5.5. getbit.exchange may disclose details of a transaction made by the user at the official request of an electronic settlement system if the request is made for the purposes of an internal investigation.

5.6. All data received by the Service from users will be stored in its database for 3 years from the date of the user's last operation. The same rule applies to the details of all operations they have carried out.

6. Policy on countering illegal transactions and money laundering.

6.1. In accordance with international law, getbit.exchange follows a set of rules and carries out procedures aimed at preventing the use of the platform for illegal financial operations, including money laundering. This means that the Service prevents transactions intended to return illegally obtained funds to the financial market and legalise them. The Service also actively counters transactions that break the law.

6.2. To prevent illegal operations, the Service sets the following requirements for orders submitted by clients:

6.2.1. The sender and the recipient of the payments in an order must be the same person. Transfers in favour of third parties are prohibited.

6.2.2. All personal and contact details provided by the client in the order must be up to date and must not raise doubts about their accuracy.

6.2.3. Creating orders through anonymous connections is prohibited.

6.3. To prevent potentially illegal operations, getbit.exchange:

• Sets limits on client transactions depending on various factors, such as the client's place of residence and level of identification.

• Uses a system for automatically analysing the client's actions and transactions. Suspicious operations are blocked immediately.

• Follows a "Know Your Customer" policy.

• Verifies the information provided by clients by all available means.

6.4. The Service has the right to refuse to execute orders and to freeze them if the client is required to provide copies of identity documents and evidence of the lawful origin of the funds. Such requests may be made in the following cases:

6.4.1. The client has violated the conditions set out in clause 6.2 of this agreement.

6.4.2. The management of getbit.exchange suspects the client of attempting illegal operations or money laundering.

6.4.3. The automatic control system has suspended the client's order because of suspected fraud.

In these cases the client undertakes to provide the required documents within 7 business days of the Service's request; otherwise the order will be cancelled.

6.4.4. If the client refuses to provide documents on request, the Service has the right to refuse further service to the client.

6.5. The Service may refuse to serve a client and pass the information collected from the client to law enforcement authorities in the following cases:

• Transactions aimed at financing terrorism or money laundering, or transactions related to fraud, have been identified.

• There is a suspicion that the documents provided by the client are forged.

• Information has been received about the illegal origin of the client's funds.

• The client's actions may harm the Service or its software system.

• The client attempts to gain access to the Service's database.

6.6. The information received from clients may be verified by the Service in various ways.

7. Limitation of liability

7.1. getbit.exchange provides its services around the clock, 7 days a week. getbit.exchange is not a bank and should not be confused with one. The main purpose of the Service is to provide high-quality services to users and to ensure the uninterrupted operation of all components of the software system.

7.2. getbit.exchange does not provide any additional guarantees to its clients. All services are provided "as is".

7.3. By agreeing to use this Service, you automatically agree that the liability of getbit.exchange to you is limited to the amount of funds it receives from you. The Service bears no additional liability to clients, except in the cases specified in clause 7.9.

7.4. The getbit.exchange team does everything possible to keep the Service available around the clock. However, uninterrupted operation cannot be guaranteed, and getbit.exchange is not liable for losses incurred by the client because of the temporary unavailability of the Service.

7.5. Failures, errors and delays may occur in electronic transfers and bank transactions, and getbit.exchange is not liable for losses incurred by the client as a result of such situations.

7.6. getbit.exchange is not liable for losses resulting from the client's overstated expectations regarding the exchange terms or other subjective factors.

7.7. If the client makes a mistake when entering payment details, the client, not the Service, is responsible for it.

7.8. The client is also obliged to pay taxes and charges independently in accordance with the laws of their country. The Service does not notify clients of the need to pay taxes, as it is not a tax agent.

7.9. The client undertakes to compensate for losses caused in the event of claims brought by the Service, except where the losses were caused by the fault of the Service itself.

7.10. The client undertakes not to carry out illegal or fraudulent transactions through getbit.exchange and agrees to bear responsibility for such actions in accordance with the law.

7.11. The client guarantees that they will not falsify communications with the Service and will not interfere with the software code or communication flows of getbit.exchange.

7.12. If the Service detects attempts by the client to adversely affect the software code or communications of getbit.exchange, the client's order will be frozen and the measures referred to in clause 6.5 will be taken.

7.13. Neither party is liable for failure to perform its obligations caused by force majeure (flood, fire, terrorist attack, etc.).

7.14. Financial institutions and electronic settlement systems limit their liability to the amount of funds transferred by the client. getbit.exchange is not a party to the agreement between the client and the payment system and is not liable for the performance of those parties' obligations.

7.15. By accepting the terms of this agreement, the client confirms that they are not a tax resident or citizen of the United States.

7.16. If funds received in the account of getbit.exchange have not been used within 3 months of the client creating the order, these funds become the property of getbit.exchange, and the Service decides how to dispose of them.

7.17. If funds have been received in the account of getbit.exchange but no exchange order has been created, the Service may use these funds at its own discretion.

7.18. If the client has provided incorrect payment details, the client must provide the correct details within 3 months; otherwise the funds pass into the full disposal of getbit.exchange.

7.19. If the amount of funds stated in the order differs from the amount actually provided by the client, getbit.exchange may stop the exchange and carry it out at the current rate after the client contacts the Service.

8. Dispute resolution and complaints procedure.

8.1. All disagreements concerning the services of getbit.exchange are resolved through dialogue between the management of getbit.exchange and the client on the basis of the terms of this agreement.

8.1.1. getbit.exchange accepts all complaints from clients in electronic form, by sending a message about the dispute to the contact details provided (see "Contacts").

8.2. If the parties fail to settle the dispute through negotiation, they continue to resolve it in accordance with the applicable law of the place of registration of getbit.exchange.

9. Final provisions

9.1. getbit.exchange has the right to send up-to-date information on the exchange process, including advertising content, to the e-mail address provided by the client.

9.2. All information published on the getbit.exchange website is the property of the Service and is protected by copyright against unlawful copying.

9.3. Acceptance of this agreement automatically means that the client consents to the processing of their personal data. By accepting this agreement, the client authorises the Service to copy, systematise, store, clarify, accumulate, use, block and destroy the information they have provided.

9.4. If the client does not agree to the processing of their personal data, they may withdraw their consent at any time.

9.5. The user confirms that they have read all the terms of this Agreement and accept them unconditionally; otherwise the user has no right to use the getbit.exchange Service.

If you have any problems, we recommend using our online chat for faster help. The contact button is in the lower right corner of the screen. Our specialists are always ready to answer your questions.