Questions and Answers

Here you will find answers to popular questions about the service, its features, and troubleshooting.

How do I make an exchange on the website?

Do you have an affiliate programme?

What bonuses are available for regular clients?

My Bitcoin transaction is taking a long time to confirm. What does this mean?

What should I do if I entered the wrong details and the funds did not arrive?

Can I exchange an amount larger than the one shown on the website?

Can I exchange an amount below the minimum?

Why is card verification required?

How long does card verification take?

How long does an exchange take?

I bought bitcoin but it has not been credited, and the order status is "completed". What should I do?

Why are confirmations in the Bitcoin network needed?

How can I check the current status of my order?

I am writing in the chat but support is not answering!

What is AML and why is it needed?

What does an address check show?